Academy

Non-Refundable Policy

Effective Date: August 1,2023

Introduction

Thank you for choosing Digitalwikis Pvt Ltd for your educational needs. We are committed to providing high-quality educational services and products to our valued customers. This Non-Refundable Policy outlines the terms and conditions regarding purchases made on our platform.

Scope

This policy applies to all purchases made on Digitalwikis Pvt Ltd’s website or through any of our authorized sales channels.

Non-Refundable Purchases

All purchases made through Digitalwikis Pvt Ltd are non-refundable. This includes, but is not limited to:

  1. Online courses
  2. Digital content (e-books, downloadable materials)
  3. Software licenses
  4. Subscription fees
  5. Any other paid educational services or products

Fair Usage

We strive to ensure that our customers have a satisfactory experience with our products and services. In the event of technical issues or dissatisfaction, our customer support team will be available to assist and address your concerns.

Exceptions

  • Billing Errors: In the rare case of a billing error or accidental duplicate payment, please contact our customer support team immediately for resolution. Refunds for billing errors will be processed promptly.
  • Termination of Service: In the event that Digitalwikis Pvt Ltd discontinues a particular service or product, you may be eligible for a pro-rated refund for any unused portion of your subscription or service period.

Customer Responsibilities

As a customer, you are responsible for ensuring that you have selected the correct products or services and have reviewed the product details, features, and system requirements before making a purchase. We encourage you to take advantage of any free trials or demos that we offer to ensure that our products meet your expectations.

Payment Disputes

If you believe that a charge has been processed in error, or if you have any payment-related concerns, please contact our customer support team immediately to resolve the issue. Chargebacks and payment disputes without prior communication may result in account suspension or termination.

Amendment of Policy

Digitalwikis Pvt Ltd reserves the right to update or modify this Non-Refundable Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Contact Information

    For any questions or concerns regarding this Non-Refundable Policy or any other matter related to our products and services, please reach out to our customer support team at

          DigitalWikis Pvt Ltd
          1-98/9/3/23, 2nd Floor, Samridhi Vasyam, Jaihind Enclave, Madhapur
          Hyderabad, Telangana-500081
          Website: www.digitalwikis.com
          Customer Support Email: support@digitalwikis.com
          Customer Support Phone: +91-7396130634